How much are the shipping costs?

• Peninsula - €5.99. Free shipping on orders over €50
• Balearic Islands - €6.90. Free shipping on orders over €70
• Canary Islands - We do not ship here.
• Outside of Spain - €12.99. Free shipping on orders over €80.

 

How long does it take for my order to arrive?

Packages will be shipped via the transport agency we deem appropriate based on the destination and will be delivered

 

Can I return an item?

Yes, our return period for orders is 20 days from the date of purchase. You are guaranteed by law the right to withdraw from your order for 20 days from the receipt of the package, provided that the product is new, in its original state, and complete.

1. If the product is damaged or defective, you may return it by contacting us via email at sewfil@sewfil.com (include photos and videos).
2. If the product is not what you expected, you can also return it, provided you meet the following conditions:

• Products must be returned within 20 business days from the date of receipt of the order by the customer.
• Products must be returned in their original box/packaging.
• Products must not have been used.
• Products in poor condition will not be accepted.

 

What options do I have when returning a product?

To return a product, you can contact the Customer Service Department by sending an email to sewfil@sewfil.com.

When returning a product, you may opt for:

• Refund of the amount paid for the product *
• Replacement of the same item (in cases of return due to it being damaged or in poor condition)*

*The refund of the amount or the new shipment of products will take place within 10 business days of receiving the package at our facilities. In the event that we proceed with the refund, it will be made to the same payment method; you will receive a confirmation email, and within the following 3-5 business days, depending on the bank, the amount will be in your account.

 

Do I have to pay for return shipping?

If you have received the order with any or all of the products damaged or in poor condition, you will NOT have to pay shipping costs under any circumstances. Likewise, if you request a replacement for the damaged product, the management and transport costs will be covered by SEWFIL.

SEWFIL also gives you the option to return or exchange products even if you received them in perfect condition; however, in this case, management and transport costs will be at your expense. We recommend using a shipping method that provides tracking. Otherwise, in case of loss or misplacement, we will not be responsible for the return.

If you wish for SEWFIL to arrange the pickup of the package, you must notify us via email. The cost of the pickup will be €6, to be paid by the buyer, which will be deducted from the corresponding refund.

 

I haven't received my order. What do I do?

Write to us at sewfil@sewfil.com; we will be happy to help you, you are in good hands.

 

Can I cancel my order?

You can cancel your order until it enters the shipping process. Contact us through any of our channels and ask if you are still in time to cancel your order. Once we receive your cancellation request, we will confirm if it has been possible.

Our return period for orders is 20 days from the date of purchase. You are guaranteed by law the right to withdraw from your order for 20 days from the receipt of the package, provided that the product is new and unused.

 

Return conditions

• In the event of a defective product, it will be replaced with a new product at no cost to the customer. Color or slight variations are not grounds for return.
• If you wish to send us the merchandise by your own means, you must follow the first 3 steps mandatorily.

 

Steps for a return

1. Notify via email at sewfil@sewfil.com with the Subject: Return Request Order # (if the product/s were delivered in poor condition or appear defective, include photos and videos)
2. Wait for a response from the Customer Service department regarding your request, and they will inform you of the steps to follow.
3. Once we accept the return, pack the products to be returned in their original packaging and send them to the address we will specify in the email (we recommend making the return with a shipping method that has tracking. Otherwise, in case of loss or misplacement, we will not be responsible for the return).
4. If you wish for SEWFIL to arrange the package pickup, you must notify us via email. The cost of the pickup will be €6, to be paid by the buyer, which will be deducted from the corresponding refund.
5. Upon receiving the merchandise, SEWFIL will have 1 to 5 business days to check the condition of the merchandise to be exchanged, refunded, or returned.
6. In the event that the product is in perfect condition and the return period is met, SEWFIL will refund only the amount of the products (excluding the order's shipping costs) or will exchange them for the corresponding products. The cost of shipping the product again will be at the buyer's expense.

 

Considerations

Order refunds will only be for the product(s) purchased (excluding shipping costs) for customer returns due to withdrawal.

1. If you paid via cash on delivery, you must provide us with an account number/IBAN + Account Holder via email to issue the corresponding payment.
2. Returns will not be accepted after the 30-day period following receipt of the orders.
3. SEWFIL must receive the return within a maximum period of 15 days, counting from the sending of the return request email; otherwise, we will not accept the return.
4. We reserve the right to offer the customer exchanges for equivalent products.
5. Returns sent via cash on delivery will not be accepted.